- About Us
Our Mission
We help SaaS grow by keeping their customers happy.
Our mission is simple, yet powerful to help SaaS companies scale without losing the human touch. By building and managing plug-and-play teams for Customer Success and Customer Support, we enable you to deliver exceptional experiences across the customer journey.
- Scaling Support & Success
Our Story
What started as a solo freelance journey quickly turned into a movement. Our founder, frustrated with reactive support and churn-heavy retention practices, set out to prove that world-class customer care could be accessible, agile, and deeply aligned with SaaS goals.
After working with dozens of startups and growing SaaS platforms, it became clear that companies need more than tools and tickets. They need humans who understand customers, anticipate needs, and turn feedback into growth. Hicustomers was born to fill this gap by embedding skilled teams who act like your own.
Today, we’re on a mission to reimagine how SaaS companies scale Customer Success and Support, without overhead, delays, or burnout.
- Why Choose Us
Our Values
We believe in clarity, speed, and impact — delivering real results without the fluff. Our team operates with transparency, ownership, and a deep respect for your users’ experience.
Proactive
We don’t wait for issues to surface. We prevent churn before it happens.
Human-First
Behind every ticket is a person. Our approach is empathy-led and people-powered.
Transparent
Clear reporting, honest communication, and visibility into everything we do.
- Our Team
Meet The Experts Behind HiCustomers
We build embedded teams that feel like your own. Led by SaaS experts, each member is trained on your product, aligned with your values, and ready to deliver. Fast onboarding, seamless collaboration, and weekly KPI reviews ensure consistent results from day one.
Ahmad has spent the last 4 years building success stories with SaaS companies across the globe, turning onboarding chaos into smooth journeys, churn into retention, and accounts into growth engines. Having worked with brands like SocialBu, RepairDesk, and Opensend, he knows the customer journey inside-out and leads HiCustomers with a bias for action and empathy.
Muhammad Ahmad
Managing Partner
With 7+ years in the game, Zain is the steady hand every customer team wishes they had. He’s built repeatable systems, crushed churn, and streamlined onboarding pipelines for giants like Motive, Payactiv, and RepairDesk. If there’s a customer challenge, Zain already has a playbook for it (and probably a backup plan too).
Zain Kamal
Head of Customer Operations
Ali is the tech brain behind our operations. He makes sure the right tools, systems, and integrations work smoothly behind the scenes. With years of experience at Shufti Pro, Programmers Force, and Onyx Studio, Ali turns complex tech into effortless experiences for both customers and teams.
Ali Shaheer
Head of Solutions Engineering