Welcome to HiCustomers. Before we become best friends, let’s walk you through the rules of the playground. Spoiler: It’s pretty chill around here.

1. Who We Are

We’re HiCustomers, a team dedicated to helping SaaS businesses grow by delivering human-first Customer Success and Support services.

You can reach us anytime at: info@hicustomers.com

2. Using Our Website & Services

When you browse our site or use our services, you agree to:

• Not break any laws (please)
  
  
• Not steal our content (we wrote it lovingly)
  
  
• Not try to hack us (our servers are sensitive)
  
  

Use our website and services like a respectful internet citizen, and we’ll treat you the same.

3. Payment & Billing

If you sign up for a paid service:

• You agree to pay as per the discussed rate
  
  
• We’ll charge you via a third-party payment provider
  
  
• Invoices are due on the schedule agreed upon (we trust you’ll be timely)
  
  

4. Pause or Cancel

You can pause or cancel services anytime. Just shoot us an email at info@hicustomers.com. We don’t do drama, only smooth exits.

5. Your Stuff & Ours

You own your brand, content, and customer data. We own our methods, playbooks, and code. Anything we create specifically for you is yours.

Let’s keep it clean and respectful, no unauthorized reuse, no stealing templates.

6. Privacy (Because We Care)

We keep your data safe and private. Pinky promise. See our Privacy Policy for the full scoop.

7. Support

We’ll be responsive, collaborative, and human. But if tech breaks or delays happen (it’s rare, we swear), just message us and we’ll make it right.

8. Intellectual Property

Everything on this site: copy, design, logo, vibe- is ours. Don’t copy it or reuse it without permission, or we’ll unleash the lawyers (they’re boring, but efficient).

9. Termination

If things aren’t working out, either side can end the relationship with reasonable notice. We’ll be sad, but we’ll part ways like grown-ups.

10. Changes

Sometimes we update this page. If it’s important, we’ll let you know. You can always email us at info@hicustomers.com to ask questions or get clarity.

Thanks for reading.
Now let’s get back to helping your customers feel like royalty.